Faqs
FAQS
Q:How do l order a video message?
A:
1. add your favorite song or let us choose a song. Our friends from Africa will dance to this wonderful song.
2. write 2 - 4 phrases on the board to express your wishes and then choose a phrase for the group to recite by heart.
3. add a photo of the person you want to surprise.
4. After the video is created, it will be sent to your email address within 1 - 3 days. Please pay attention to your spam folder. If you want us to send the video directly to the person you surprise, please give us their email address.
Q:Is it only for Birthdays?
A:No, we can make videos for every occasion like a Graduation, Father's day or mothers Day, Christmas, New Year's Day and other holidays
Q: When will I receive my Order?
A: We need 2-3 Days to deliver the order, if the order volume is high please be patient it may get delayed for a few days. We can only do a specific number of orders per day. So please wait a few days before you message us.
Thank you!
Q: What if I paid for Priority Order?
A: In that case we will prioritise your order and do that before the other ones, in that case it should be done after 2 days. Please bear with us since we do all videos one by one. Please note, that on the day you ordered does not count as day one!
Q: How will the video be delivered?
A: We will send you the Video per Mail.
Q: I can't find my video!
A: Kindly check your mails and spam folder :), if you still can not find it, kindly contact us. We will help you out.
Q:Can I let them say everything?
A:We expressly ask you to keep it idy. lf we notice something in your application that is inappropriate, we will addressyou to change it.
Q: Are the people getting exploited?
A: Of course not :), we are in direct contact with the teams and talk daily. This means the payment goes directly to them and there is no other party earning money from it.